In order to meet the demands, expectations and needs of the customer who placed the order, by providing value-added packaging services from the point where the ordered products are supplied or produced, by putting the right product in the right package and delivering it completely to the delivery address given by the consumer at the promised time, and in line with the customer's requests and expectations, the company has the right of withdrawal and return. The set of activities that manage the reverse logistics processes of the packages sent back by the consumer is called E-logistics service.

Today, the internet in terms of information offers unlimited access to all corners of the world to both individuals and institutions. In the light of this information, logistics companies and the concept of logistics are at an important point for e-commerce. In the e-commerce process, the only element from which the customer can receive direct information is logistics companies. Logistics companies can become preferable to their competitors in the sector by following technological developments and incorporating technological applications in their activities. In this rapidly growing sector, logistics companies can ensure that the right product is available at the right place, at the right time and in the right quantity with e-logistics.